Video conferencing with residents and families for care planning during COVID-19: experiences in Canadian long-term care.

BACKGROUND AND OBJECTIVES: Government-mandated health and safety restrictions to mitigate the effects of COVID-19 intensified challenges in caring for older adults in long-term care (LTC) without family/care partners. This article describes the experiences of a multidisciplinary research team in implementing an evidence-based intervention for family-centred, team-based, virtual care planning - PIECES TM approach - into clinical practice. We highlight challenges and considerations for implementation science to support care practices for older adults in LTC, their families, and the workforce. RESEARCH DESIGN AND METHODS: A qualitative descriptive design was used. Data included meetings with LTC directors and Registered Practical Nurses (i.e., licensed nurse who graduated with a 2-year diploma program that allows them to provide basic nursing care); one-on-one interviews with family/care partners, residents, Registered Practical Nurses, and PIECES mentors; and reflections of the academic team. The Consolidated Framework for Implementation Research (CFIR) provided sensitizing constructs for deductive coding, while an inductive approach also allowed themes to emerge. RESULTS: Findings highlighted how aspects related to planning, engagement, execution, reflection, and evaluation influenced the implementation process from the perspectives of stakeholders. Involving expert partners on the research team to bridge research and practice, developing relationships from a distance, empowering front-line champions, and adapting to challenging circumstances led to shared commitments for intervention success. DISCUSSION AND IMPLICATIONS: Lessons learned include the significance of stakeholder involvement throughout all research activities; the importance of clarity around expectations of all team members; and the consequence of readiness for implementation with respect to circumstances (e.g., COVID-19) and capacity for change.

Nurse-Led Virtual Delivery of PIECES in Canadian Long-Term Care Homes to Support the Care of Older Adults Experiencing Behavioral Expressions During COVID-19: A Qualitative Descriptive Study.

BACKGROUND: Worldwide, the COVID-19 pandemic has resulted in profound loss of life among older adults living in long-term care (LTC) homes. As a pandemic response, LTC homes enforced infection control processes including isolating older adults in their rooms, cancelling therapeutic programs, and restricting family member visits. Social isolation negatively impacts older adults in LTC, which may result in increased rates of anxiety, depression, physical and cognitive decline, disorientation, fear, apathy, and premature death. Isolation of older adults can also cause an increase in responsive behaviours (e.g., yelling, hitting, calling out) to express frustration, fear, restricted movement and boredom. To respond to the challenges in LTC and support frontline staff, older adults and family members, a novel Registered Practical Nurse (RPN)-led delivery of the PIECESTM approach for addressing responsive behaviours among older adults with dementia using virtual training/mentoring was implemented in Canadian LTC homes. PIECESTM employs a person and family/care partner-centred, collaborative team-based approach to provide education and capacity building for nurses, engages families as active participants in care, and embeds evidence-informed practices to provide person- and family-centered care to older adults with complex needs including dementia. OBJECTIVE: To describe experiences of LTC staff, family/care partners, and older adult research partners with implementing a novel RPN-led virtual adaptation of the PIECES care planning approach for responsive behaviors in two Canadian long-term care homes during the COVID-19 pandemic. METHODS: Using a qualitative descriptive design, two focus groups were held with three to four staff members (e.g., RPNs, managers) per LTC home in Ontario. A third was held with three PIECES mentors. Individual semi-structured interviews were conducted with RPN champions, family/care partners, and older adult research partners. Research team meeting notes provided an additional source of data. Content analysis was conducted. RESULTS: A total of 22 participants took part in a focus group (n=11) or an in-depth individual interview (n=11). Participant experiences suggest that implementation of RPN-led virtual PIECES fostered individualized care, included family as partners in care, increased interdisciplinary collaboration and improved staff practices. However, virtual PIECES, as delivered, lacked opportunities for family member feedback on older adult outcomes. Implementation facilitators included the provision of mentorship and leadership at all levels of implementation, and suitable technological infrastructure. Barriers were related to availability and use of virtual communication technology (family members) and older adults became upset due to lack of comprehension during virtual care conferences. CONCLUSIONS: Findings give promising support to adopting virtual PIECES - a team approach to gather valuable family input and engagement to address residents' unmet needs and responsive behaviours in LTC. Future research should investigate a hybridized communication format to foster sustainable person and family-centered care planning practices to include active collaboration of families in individualized care plans. CLINICALTRIAL: Not applicable.